Creating Opportunities | Kindness is the best policy
Yesterday I walked into a Starbucks for a snack because my small salad for lunch wasn’t keeping me full. After taking a seat for a moment to enjoy the warm, just-out-of-the-oven flaky chocolate croissant, an older gentleman started to loudly complain. “No plug-in’s? Are you kidding me? ARE YOU KIDDING ME? What kind of a coffee shop is this s**** hole. I want my money back, no way am I going to be ok with this. No way. NO f****** WAY.” He began yelling with more volume, filling the cafe with awkward tension. The manager walked over to the cash register and started to open it up. I noted that the way he acted, he probably suffers from a severe mental illness and noticed he was still wearing his Walmart vest/uniform.
I remembered the statistic I read stating that more than 25% of people suffering from homelessness are employed. This man was probably trying to charge his phone and was angry when he realized he had paid for a coffee at a location without charging stations. The barista handed him a refund, he handed him his coffee and he left. I’m very glad that the situation was handled well and that the barista was able to give a refund. Moments like these it’s very easy to escalate the situation. It was a good reminder that we don’t know what’s going on in other people’s lives, and kindness is always the best policy.
Photo is of me while I was a barista at Starbucks.
Read more uplifting stories on our homelessness awareness page here.